Customer Success Manager

About The Role

Vantage's customer base is growing and, as a result, we're looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they've already chosen to subscribe to Vantage. You'll be their main representative to the company after being introduced by a sales team member, give training sessions, do regular check-ins to solicit feedback and map back to our product teams, and be the voice of the customer in company meetings.

This role is more technical and product-oriented and you'll be looked at as a subject matter expert from a customer perspective. Customer success representatives currently work with customers all the way from growth stage startups all the way up to enterprises.

Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you.

What You Will Do

Give initial training to customers on how to use Vantage.

Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls.

Represent customer support issues and product feature requests to the rest of the organization.

Work with customers on renewals of their subscriptions.

Someone who consistently and authentically works as an agent of the customer to represent their needs to the broader organization

Who You Are

2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS

A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering / Infrastructure, and DevOps professionals

Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts

Strong emotional intelligence and the ability to empathize with customers

A kind person.

Bonus Points

Monitoring and observability expertise

Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)

Relevant Data Visualization / financial product experience

Pay & Benefits

The estimated annual US base salary range for this role is $110,000 - $140,000. This salary range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include : equity, 401(k) plan; medical, dental, and vision benefits; and education stipends.

Vantage is only setup to employ people based and authorized to work in the US.