IT Help Desk SpecialistArmstrong • Memphis, Tennessee, USA
[error_messages.no_longer_accepting]
IT Help Desk Specialist
Armstrong • Memphis, Tennessee, USA
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Associates degree technical degree or equivalent experience. CompTIA A Certification a plus. 2 years of experience working in a help desk environment. Demonstrated experience with Windows 10 operating system. Knowledge of Microsoft Office Suite required (Outlook Word Excel and PowerPoint) Knowledge of Microsoft Active Directory and Microsoft Office 365 Excellent understanding of Networking Technologies TCP / IP VPN DNS DHCP and SMTP Familiarity with desktop / phone / tablet technologies Working knowledge of VoIP Telephony Experience with support of local and networked printers. Experience with support of remote access / VPN technologies. Ability to configure and deploy hardware and software. Experience using helpdesk ticket tracking systems. Excellent communication (written and verbal) and customer service skills. Strong problem-solving and decision-making skills. Specific vision abilities include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. While performing the duties of this job the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies up to 10 pounds. Ability to sit for long periods; stand and walk frequently; and bend stoop and reach occasionally.
SUMMARY :
The IT Help Desk Specialist will provide maintenance of the computer desktop environment by analyzing requirements resolving problems installing hardware and software solutions and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Companys PCs printers servers and related equipment. Tasks include end-user support license tracking and performing PC maintenance upgrades and configurations.
KEY RESPONSIBILITIES :
- Provide first-level contact to employees for IT-related issues and convey timely resolutions.
- Properly escalate unresolved queries to the next level of support.
- Offer technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
- Manage and respond to Help Desk tickets in a timely manner.
- Respond to customer issues via phone email and computer chat.
- Walk customers through problem problem-solving process.
- Follow up with customers provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers expectations.
- Ensure proper logging tracking and resolution of customer-reported problems in ticketing system.
- Recommend IT-related procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures products and services.
- All other duties as assigned by Manager.
MINIMUM QUALIFICATIONS & SKILLS :
PHYSICAL REQUIREMENTS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Experience :
IC
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full-Time
Experience : years
Vacancy : 1
[job_alerts.create_a_job]
Help Desk Specialist • Memphis, Tennessee, USA
[internal_linking.related_jobs]
M-F 8 : 00am5 : 00pm (off-hours shifts may be available; once assigned, shift remains consistent).Duration : 1 year contract to permanent.
Data Center Technician to support Dell server environments at a ...[show_more]
Location : Memphis, Tennessee (Hybrid – onsite 1 day per week on Wednesdays).Duration : 11-month contract-to-hire.Our client, a global leader in technology-enabled claims and risk management solution...[show_more]
Data Center Technician (Server / Support).Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.Triage i...[show_more]
What success looks like in this role : .The Data Center Technician's responsibilities include maintaining the data center's IT system, troubleshooting issues, performing server installations, and ens...[show_more]
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
CRST The Transportation Solution Inc.We are looking for Experienced CDL A Team Truck Drivers to Haul Dedicated freight all over the US.
CDL A Team Drivers can make $95,000 to $104,000+ annually.Safe...[show_more]
Description : PRIMARY PURPOSE : To develop, maintain, test and debug software to meet generally defined requirement...[show_more]
Provides on-site client facing support; including installation, servicing, and repairing systems.Quality checks operational status of system equipment before deployment.
Resolves customer issues in ...[show_more]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more]
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...[show_more]
Experience in writing Packages for data loads.Experience creating and maintained Stored Procedure (Packages, Procedures, Function, and anonymous block) with Oracle PL / SQL [show_more]
Class A CDL Drivers for Amazon Freight Partner - LTG TRANSPORTATION.Click Here to apply : https : / / www.Part Time - Saturday and Sunday.
Compensation : Starting pay $24hr.LTG Transportation LLC has the ...[show_more]
Location : Memphis, TN 38118 | On-site.Will provide troubleshooting, repair, parts ordering, preventative maintenance, and Installation of Dell product located at Customer Site.Triage issues with di...[show_more]
Deliver from the comfort of your own vehicle!.As a seasonal support driver (SSD), you’ll deliver packages to communities and businesses from your personal vehicle.
This is a friendly, physically act...[show_more]
The Senior IT Director of Service Delivery and Customer Experience oversees IT customer service throughout the Baptist corporate information technology functions.
The core areas of responsibility ar...[show_more]
Job Summary / Essential Job Functions : .The Maintenance Helper moves University office furniture, non-sensitive lab equipment, non-sensitive health care equipment and other equipment or supplies as ne...[show_more]
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more]
Technical Support Specialist (Memphis)
inSync Staffing • Memphis, TN, United States
[job_card.permanent]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
IT Applications Associate
Motion Recruitment • Memphis, TN, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Datacenter Technician (Memphis)
Unisys • Memphis, TN, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Data Center Technician ONSITE in Memphis, TN
Unisys Corporation • Memphis, TN, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Information Technology Professional (IT Support)
US Navy • Memphis, Tennessee, us
[job_card.part_time]
[last_updated.last_updated_1_hour] • [promoted] • [new]
Benefits Customer Service Advisor - Work from home (50k-90k per year)
Professional Careers • Bartlett, Tennessee
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
CDL-A Refrigerated Team Truck Driver in Senatobia, MS
AllTruckJobs • Senatobia, MS, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
IT Software Development Specialist Sr
Donato Technologies, Inc • Memphis, TN, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
IT Technician
eTeam Inc • Memphis, Tennessee, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Restaurant Delivery - Flexible Schedule
DoorDash • Hernando, MS, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Service Technician
Supermicro • Memphis, TN, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
IT Software Development Advisor
APN Software Services Inc • Memphis, TN, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
MEM - LGTF - Part Time CDL A Driver
Amazon Freight Partner • Hernando, MS
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Datacenter Technician (Memphis)
Indotronix Avani Group • Memphis, TN, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
UPS Delivery Driver
United Parcel Service • Bartlett, TN, United States
[job_card.part_time] +1
[last_updated.last_updated_variable_days] • [promoted]
System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Baptist Memorial Health • Memphis, TN, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Maintenance Helper-Logistical Services (2 Openings)
University of Tennessee • Memphis, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Operations Support Specialist (Remote)
Scale AI • Memphis, Tennessee, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]