Account Manager

Key Account Manager

Remote but prefer you reside in the following states GA, NC, FL but anywhere in U.S. is acceptable.

POSITION SUMMARY

The Key Account Manager is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the client's upper management and Tillster. The primary objectives of the Key Account Manager are to promote Tillster products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as primary liaison with customer's upper management to maintain positive working relationships and to understand customer's goals, objectives and direction.
• Lead daily and weekly functional activities including building strong cross-functional customer relationships, promote customer knowledge of total product offering, available services, implementation and daily operating processes.
• Predictive escalation of pending customer satisfaction issue
• Conduct regular customer meetings to assess customer satisfaction at all levels within the organization.
• Implement and maintain a Customer Relationship Scorecard to assess performance.
• Work with Product Management to create visibility to upcoming product and services-based opportunities.
• Develop and manage an annual account plan for each account which forecasts and plans business growth in assigned accounts, including an outline of dependencies and contributions required by the Company.

ADDITIONAL DUTIES

EDUCATION AND / OR EXPERIENCE

THE INTERVIEW PROCESS

PAY AND BENEFITS (USA)

Local Candidates Strongly Preferred No Visa Sponsorship Principals only no agencies or calls please

ABOUT TILLSTER

Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center, and more creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution to create world-class digital engagement solutions. Our mission and passion are one in the same : Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

THRIVING AT TILLSTER

As a member of Tillster, you will embody our core values :

MAKING A DIFFERENCE IN THE TILLSTER WAY

Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family / parental status, marital status, veteran status, disability, or any other protected status.