Service Desk Support SpecialistVirtualVocations • Odessa, Texas, United States

Service Desk Support Specialist

VirtualVocations • Odessa, Texas, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Service Desk Support Specialist to join the Process and Tools team, providing Tier 1 support for the Defense Healthcare Management System.

Key Responsibilities

Operate the Process and Tools Support Desk, providing Tier-1+ responses and monitoring support channels

Develop and maintain dashboards, FAQs, and job aids for superior service support

Identify, troubleshoot, and resolve Tier 1 support requests, escalating complex issues as necessary

Required Qualifications

Minimum 5 years of recent and relevant IT Service Desk experience

Proven experience as an IT Service Desk Analyst or similar role in IT

Sound understanding of IT Service Desk operations and computer systems

Experience using JIRA in support of Service Desk activities

Risk Management and requirements gathering experience

[job_alerts.create_a_job]

Service Desk Specialist • Odessa, Texas, United States

[internal_linking.similar_jobs]

Customer Support Engineer

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams. Key Responsibilities Serve as a primary technical contact for customers, i...[show_more]

[last_updated.last_updated_30] • [promoted]

Remote Customer Support Representative

VirtualVocations • Odessa, Texas, United States

[filters.remote]

[job_card.full_time]

A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Support Specialist

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Customer Support Executive (Remote).Key Responsibilities Respond to customer queries and resolve issues via live chat, email, or phone Troubleshoot technical bugs and ...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Support Operations Specialist

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Customer Support Operations Generalist.Key Responsibilities Communicates with corporate personnel and external customers, responding to correspondence through various c...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Senior Customer Support Manager

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Technical Customer Support Engineer

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Technical Customer Support Specialist.Key Responsibilities Triaging customer issues and debugging problems related to the AI platform Collaborating with engineering an...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Georgia P&C Licensed Customer Support Agent

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Remote Customer Support Agent (P&C).Key Responsibilities Respond to inbound calls from existing customers Process service requests such as adding / removing vehicles and...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

ASL Customer Support Representative

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for an ASL Customer Support Representative (Remote).Key Responsibilities Provide exceptional customer service in ASL by addressing account-related and technical support inqui...[show_more]

[last_updated.last_updated_30] • [promoted]

TurboTax (WFH) Customer Service (Flexible Hours)...

TurboTax • Odessa, TX, Ector County, TX; Texas, US

[filters.remote]

[job_card.full_time]

Work from home with TurboTax Product Expert Get paid $18.Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ ...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Support Manager

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.Key Responsibilities Manage a team of Customer Support Engineers and support global custome...[show_more]

[last_updated.last_updated_30] • [promoted]

Vice President of Customer Support

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Vice President of Customer Support.Key Responsibilities Define and execute the global support strategy to enhance customer experience and platform reliability Oversee ...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Specialist - Work from Home ($18.50 per hour plus Bonus)

TurboTax • Odessa, Texas, United States

[job_card.full_time]

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday4.Earn an addit...[show_more]

[last_updated.last_updated_1_hour] • [promoted] • [new]

Bilingual Customer Support Specialist

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Supplier Success Professional (Customer Support) - Bilingual Portuguese / English.Key Responsibilities Provide professional support to all customers and assist them in na...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Support Associate

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...[show_more]

[last_updated.last_updated_30] • [promoted]

Service Technician-Completions (Bluefin)

Blue Fin Services, LLC • Odessa, TX, US

[job_card.permanent]

BlueFin, a GATE Energy Company, is a leading independent service company with a suite of project execution niches and specialty equipment, covering a full range of pipeline and process, mechanical,...[show_more]

[last_updated.last_updated_30] • [promoted]

Technical Customer Support Specialist

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Technical Customer Care Specialist.Key Responsibilities Provide technical customer support via phone, email, and chat to resolve product issues Maintain expert-level k...[show_more]

[last_updated.last_updated_30] • [promoted]

Retail Service Specialist

O'Reilly Automotive • Odessa, TX, US

[job_card.full_time]

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Support Agent

VirtualVocations • Odessa, Texas, United States

[job_card.full_time]

A company is looking for a Customer Support Agent.Key Responsibilities Handle support tickets through an online help desk for player-related questions and issues Identify areas for support artic...[show_more]

[last_updated.last_updated_30] • [promoted]