Assistant General Manager

Job Description

Job Description

About MNTSTUDIO :

At MNTSTUDIO, we are redefining what it means to experience Pilates with our groundbreaking Modern Pilates approach. Our mission is to bring innovation to the Pilates world by offering dynamic, athletic and functional Reformer classes that go beyond the traditional.

Our signature MNT Pilates Method is a carefully crafted blend of time-honored techniques infused with creative, modern twists, offering a workout that is as challenging as it is transformative.

With our beloved PALO ALTO and San Francisco MARINA studios already a staple in the Bay Area, we're poised for significant expansion. FitWise Pilates in Mill Valley joined the MNT Family in October 2024 and has already made an immense impact in the community. We’re continuing the success with expanding the group fitness classes with MNTSTUDIO and continuing Fitwise, which is focused on wellness through 1 : 1 coaching.

We want you to be a key part of that journey. Are you ready to join the Pilates Revolution?

We're looking for passionate, forward-thinking individuals to join us. If you're excited about being part of a movement that’s reshaping fitness and wellness, MNTSTUDIO is the place for you. Let’s create the future of Pilates together, one Reformer class and private at a time.

Key Responsibilities

Team Management & Development :

Assist the General Manager in recruiting, managing, and motivating fitness instructors and front desk staff.

Identify and onboard prospective talent to elevate the MNT brand, coordinating training with the Corporate Team.

Attend all required MNT or FitWise corporate meetings, webinars, and trainings.

Sales & Customer Experience :

Collaborate with the General Manager to develop and execute sales strategies to meet monthly revenue goals.

Generate and follow up on leads, manage personal sales targets, and ensure effective closing.

Provide outstanding customer service, responding to client inquiries and resolving issues promptly.

Conduct facility tours, building relationships by addressing prospective members' individual needs.

Clearly communicate available services to current and prospective members.

Studio Operations :

Manage class schedules and instructor availability to optimize revenue.

Ensure studio cleanliness, organization, and adherence to MNT standards.

Participate in local and special events (e.g., health fairs, grand openings, community events) to promote MNTSTUDIO.

Manage Social Channels and help build / design social assets / designs.

Marketing Support :

Assist in executing marketing initiatives and events, including maintenance of Google and Meta advertising campaigns.

Plan and attend at least 1 community event per month.

Additional Duties :

Perform other responsibilities as assigned to support overall studio operations and growth.

Monitor and report studio performance metrics regularly to General Manager.

Assist in managing studio inventory (retail items, supplies, etc.).

Support coordination of equipment maintenance schedules.

Requirements

Excellent sales, communication, and customer service skills required.

Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training.

Ability to learn and use the Mindbody and MarianaTek software system.

Ability to stand or sit for up to 8 hours throughout the workday.

Must be fluent in English and have excellent communication skills via in person, phone and email

Must be able to work under pressure and meet tight deadlines.

Must have proficient computer skills.

Must be flexible and willing to work weekends and holidays as requested by General Manager.

Experience with Canva is a big plus.

Experience with Social Media platforms such as Meta / Instagram.