General Manager

General Manager

Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona, California, Texas, and Colorado. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment.

The General Manager's responsibility is to oversee all car wash production and quality control, customer relations and satisfaction, maintenance and upkeep of the facility, employee relations, development, training and coaching, facility purchasing and cost controls, as well as screening and possibly interviewing well-qualified applicants for positions at the facility.

Responsible for the overall operation and profitability of the car wash profit centers within an individual Express Super Star Car Wash location. Much of the workday is spent outdoors, overseeing facility operations, working with associates and building customer relationships. Additional time will be required to complete administrative tasks and monitor sales and labor data generated by the facility POS system.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Not to mention FREE car washes! Along with tuition reimbursement, health / dental / vision, 401K and vacation time.

Essential Duties / Tasks / Responsibilities :

• Direct and supervise operations of site
• Work closely with District Manager and Operations Team
• Execute open and close duties and follow designated procedures
• Ability to work outdoors in ALL weather conditions
• Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
• Maintain Quality Control factors associated with customer's overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
• Interview, hire, train and develop employees to ensure employees at all levels have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then appropriate training to close any performance gaps
• Communicate effectively at all levels with employees, customers, peers, and management
• Motivate employees to complete job tasks efficiently and effectively
• Ensure proper customer care
• Facilitate and assess damage claims
• Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
• Delegate authority to employees when appropriate
• Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
• Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
• Keep the entire property spotlessly clean and organized
• Other duties as assigned

Minimum Job Requirements :

Knowledge, Skills and Abilities Required :

Preferred Knowledge, Skills and Abilities :

Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires keyboarding, hearing and talking, frequent standing and walking, and frequent bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces, squeezing and crouching. Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50#).

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

The annual base salary range for this role is $54,600 - $63,700 + Bonus. This role is also eligible for a bonus program based on site performance. The pay rate for the successful candidate will depend on geographic location, skills, relevant and demonstrated experience, education, training and certifications, and other factors permitted by law.

Super Star Car Wash is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified.