Student Advisor

A company is looking for a Student Advisor (CST / PST Time Zone Required).

Key Responsibilities

Provide exceptional customer service by actively listening and responding to customers' needs

Manage all assigned cases to meet quality, efficiency, and accuracy expectations

Advocate for customers and guide them through next steps while maintaining professionalism

Required Qualifications

1-2 years of experience in customer service in a fast-paced environment

Availability to work Monday to Friday between 8 : 30 AM and 5 : 00 PM CST or PST

Ability to work in a quiet, distraction-free remote workspace with reliable internet access

Proficiency in using multiple computer applications and tools simultaneously

Demonstrated reliability and adaptability in a customer-facing role