Customer Service Associate - Medical Call Center

1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Reliant Medical Group (Primary Care for Adult Medicine) has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Location : 378 Maple Ave Shrewsbury, MA Hours : Monday through Friday, between the hours of 7 : 30am - 5pm EST. Primarily call center environment in a patient clinic team-based setting Handling outgoing phone calls Message management in EMR (electronic management record) system Providing direct administrative support to the practice and within a care team Scheduling appointments Organizing and completing patient forms and letters Updating patient information Insurance verification Obtaining prior authorizations for exams / testing Collaboration with medical providers, nurses, medical assistants and ancillary staff Problem solving patient issues / requests Providing coverage for check-in / check-out patients What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at : You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications : High School Diploma / GED (or higher) 1 years of experience working in a high-paced environment (can include customer service, call center and / or healthcare experience) Ability to work a full-time schedule Monday through Friday, between the hours of 7 : 30am - 5pm EST. Schedule will be determined upon hire Preferred Qualifications : 1 years of experience working in a healthcare setting (i.e. Urgent Care, Specialty) Experience with EPIC / electronic medical record systems Strong communication and customer service skills both in person and via phone Self-starter with effective multitasking skills in a fast-paced environment Working knowledge of general office procedures Basic level of knowledge with Microsoft applications (i.e. Excel, Word, Teams) Bilingual English / Spanish PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace.