Customer Service Representative

Clinical Technician (Respiratory Equipment) – Job Description

Schedule: Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch)

Training: Hands-on training with management for approximately one month

Position Overview

A full‑service home medical equipment provider is seeking a Clinical Technician (“ClinTech”) to support Respiratory Therapists (RTs) with respiratory equipment setup in hospitals, assisted living facilities, and eventually in patient homes. This role involves a combination of on-site equipment setups and in‑branch customer service responsibilities.

The technician will use a company vehicle for all travel, typically no more than 1–2 hours on travel days. Travel frequency varies depending on patient and hospital equipment needs.

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Key ResponsibilitiesRespiratory Equipment Setup & Patient Support

• Work alongside Respiratory Department Staff and Program Managers to provide instruction, service, and troubleshooting for respiratory equipment.
• Educate patients and caregivers on the safe use and care of CPAP, BiPAP, oxygen equipment, nebulizers, and other respiratory devices.
• Set up equipment in hospitals, assisted living facilities, and eventually in patient homes.
• Explain equipment functionality and patients’ financial responsibilities.
• Complete all required documentation accurately and promptly (delivery tickets, safety checklists, instruction receipts, cleaning forms, etc.).

Customer Service (In‑Branch CSR Duties)

• Answer inbound calls and make outbound calls to patients, caregivers, and referral sources.
• Process information received from referrals: verify accuracy, create orders, schedule equipment delivery.
• Respond to calls and emails promptly and according to performance goals.
• Route calls appropriately and follow up as needed.
• Understand the end‑to‑end front‑office process to ensure a smooth patient experience.

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Skills & Competencies

• Strong customer service and communication skills (verbal and written)
• Ability to learn medical equipment functions and computer systems
• Analytical, problem‑solving, and detail‑oriented mindset
• Ability to prioritize multiple tasks effectively
• Proficient in Microsoft Office and comfortable with new technologies
• Works well independently and within a team
• Flexible, adaptable, patient, proactive, and accountable in a fast‑changing environment

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Qualifications

• High School Diploma or equivalent required
• Minimum 1 year of related experience in:
  • Healthcare administrative support
  • Insurance, billing, or claims
  • Customer service or call center
  • Medical office or similar environment

Job Type & Location

This is a Contract to Hire position based out of Coon Rapids, MN.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Coon Rapids,MN.

Application Deadline

This position is anticipated to close on Mar 24, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.