Technical Support Engineer - IT Operations Tier2

Position Description

Macro Helix helps hospitals and health care systems improve the operational and financial performance of their pharmacy service offerings. Our services include assistance in reducing drug costs, increasing reimbursements, and maintaining compliance with federal and state regulations. Macro Helix is seeking the right individual to join our team

Supports 340BArchitect by providing technical guidance. Helps resolve customer issues regarding any data imported or manipulated based on business requirements. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required.

Key Responsibilities:

• Assists installers on questions or issues they may encounter before and during go live

• Solves a range of data related problems

• Analyzes possible solutions using discretion, skills and knowledge of procedures

• Runs ad-hoc analysis reports

• Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software. May also be involved in customer escalations

• Sets up file import & export specs and manages data imports & export error logs

• Answers complex questions from internal customers about the features and capabilities of products

Minimum Requirements
Degree or equivalent and typically requires 4+ years of relevant experience.

Education​

BS Degree in one of the following subject areas: Computer Science or Information Technology, preferred

Critical Skills

• Experience in SQL Development, Reporting Tools, or Database Administration

• 4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access).

• Advanced skills with Excel

• Power (BI) reporting - Knowledge of reporting and query tools (ad-hoc analysis reports)

• Technical documentation skills

Additional Knowledge & Skills

• IT support experience Required

• Ability to Diagnosis/Act Upon Alerting

• Excellent organizational and communication skills

• Strong Customer Service skills

• Ability to effectively prioritize and execute tasks

• Self-motivated and directed, with keen attention to detail

• Make recommendations to improve and gain efficiency for existing processes

• Experience with high volume data

• Availability for On-Call Rotation

• Critical Thinking/Ownership of Peer Review

• Agent of Change in a fast-paced environment.

• Export, transform, and load (ETL) experience desired

• Healthcare/Retail Pharmacy industry experience a plus

Candidates must be authorized to work in USA. Sponsorship is not available for this role.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$36.60 - $61.00

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