AVP, Fintech Onboarding

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple : to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We're Looking For

As an AVP, Fintech Onboarding , you will lead the onboarding and delivery of complex fintech programs, managing multiple client implementations from both a strategic and tactical lens. You’ll oversee Associate-level and Analyst-level team members while working cross-functionally with Product, Risk, Compliance, and Engineering to ensure a seamless partner launch experience. This role is ideal for a fintech professional with strong technical fluency, compliance awareness, and stakeholder management experience, looking to step into people and program leadership.

Responsibilities :

Manage delivery of complex fintech partner onboarding projects across cards, payments, and lending

Serve as escalation point and delivery lead for high-priority partners

Guide partners through onboarding phases, including compliance, API integration, account configuration, and go-live

Collaborate closely with Legal, Compliance, and Product on implementation best practices and risk mitigation

Supervise and mentor Associates and Analysts on the onboarding team

Improve internal delivery processes, templates, and documentation for scalability

Report onboarding metrics and program health to senior leadership

Balance hands-on delivery with strategic input into platform readiness and partner enablement

Qualifications :

5+ years in fintech, banking, client delivery, or onboarding operations

Demonstrated success managing partner implementations and cross-functional programs

Strong understanding of API workflows, card and payment processing models, and compliance standards (e.g., KYC, AML)

Effective communicator and problem-solver with leadership potential or experience

Experience mentoring or managing junior team members is a plus

Ability to navigate technical conversations and regulatory environments confidently

#LI-KR1 #LI-Hybrid

Salary Range : $140,000.00 - $160,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.