Support Services Specialist

Description

Summary This Support Services Specialist will assist with the data management function as part of each program’s compliance.

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Responsibilities Responsible to model the University Mission through dedicated job performance, service excellence to constituencies, respectful collaboration and active support of the University’s Mission in Catholic and Lasallian higher education.

• Receives course paperwork for courses that were delivered at various client and partner facilities or online, audits the files to ensure accuracy, and notifies Project Managers about needed corrections.
• Works with Project Managers to ensure course paperwork issues are addressed promptly
• Enters instructor, student, course, assessment, and evaluation data in IWE’s database and proprietary grantor applications.
• Creates and issues training reports after each class is delivered.
• Prepares course audit files after completing an audit of the course file.
• Maintains customized training database for statistical and audit purposes using the College’s and proprietary grantor applications.
• Issues certificates and other credentials for students.
• Mails / e-mails out training reports and certificates to clients and file training reports for audit purposes.-Supports Assistant Manager and Manager with administrative aspects of the Support Services Department.
• Must be motivated to conduct their work at the Institute for Workforce Education and Lewis University-St. Augustine College in an ethical manner focusing on assisting the College to increase productivity and sustainability.
• Performs other duties as assigned, including assisting with Marketing and IWE design.
• Assist the Support Services Manager in reproducing training materials. Minimum Qualifications -Associate’s degree in Business Administration, education, or general studies with a minimum of 2 years of business office experience, preferably in an educational environment.
• Basic knowledge of grants is preferred
• Basic to advanced skills in Microsoft Word, Excel, Outlook, SharePoint, and other MS Suite applications
• Ability to multi-task in a very fast-paced environment
• Self directed, organized, and innovative with a well-developed sense of customer service and professionalism
• Sensitivity to socially and ethnically diverse communities
• Exceptional written and verbal communication skills. Preferred Qualifications -A Bachelor’s Degree is preferred
• Bilingual (English and Spanish) preferred. Essential Duties Work hours Full-time; one year grant funded appointment through December 2025 with option for renewal Posting Detail Information