Wireless Retail Sales Specialist - Charlotte, NC

Retail Wireless Sales Specialist

At Consumer Cellular, we are redefining Retail! Consumer Cellular is committed to going above and beyond to ensure that customers have everything they need and nothing they don't. This commitment is anchored in our desire to have a relationship with customers that feels more like a partnership. You know what, it is more like a friendship can we call you our friend? A friendship requires connecting and being available when something goes wrong or when you need someone to lend a helping hand. We are proud to have a Consumer Cellular Retail Store in your community. This is a place where you can stop by and check out the latest wireless products and services, or visit with your friends at Consumer Cellular.

Job Summary Consumer Cellular is adding to our team of incredible relationship builders, conversation havers, and wireless technology lovers. A key member of our team is the Retail Wireless Sales Specialist, who works directly with customers, listening to their needs and ensuring we provide a product-based solution. Our Retail Wireless Sales Specialists are motivated by delivering a world-class experience, where customers leave with a smile on their face and a working phone in hand. This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

What You Do in this Role

• Brand Ambassador While orange is our color, we are best known for our outstanding customer service. You will ensure the store is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work each day in such a way that it reflects our core value of Happy Employees make Happy Customers.
• Relationship Builder You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, a solution finder, and a conversation initiator.
• Product and Services Enthusiast You will receive training on our products and services, preparing you to translate technology into real-world conversations. You will also attend meetings, training sessions, and work with the team to ensure you have all the necessary knowledge to provide the best care for your guests.
• Account Management You are responsible for setting and being available for guest appointments. You will be an investigator and problem solver when reviewing guest accounts and determining the best plans and offers for each guest. You are responsible for documenting customers' accounts with relevant notes and details.

What You Need to Win in this Role

About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com , by telephone at (888) 345-5509, and at leading retailers including Target and Walmart.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

Minimum Salary : $36,750 Maximum Salary : $46,200 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

Pre-employment background check and drug screen is required. Primary Location : United States-North Carolina-Charlotte 5349 Ballantyne Commons Parkway, Suite 950 5349 Ballantyne Commons Parkway Charlotte 28277 Job : Retail Associates Travel : No Schedule : Full-time Req ID : 250771