Admin Specialist II

Admin Specialist II (Technical Trainer - Gas)

At Peoples Gas, we work to make lives better throughout Florida with safe, resilient, clean and affordable natural gas solutions. Our diverse and inclusive team serve more than 500,000 residential, commercial and industrial customers across 14 service areas.

We're an innovative and collaborative company focused on building engaged and empowered team members who are valued and celebrated to drive our success.

You'll find competitive pay, inclusive health and wellness programs, and wide-ranging training and professional development.

Whether it's your first job or your next big move, Peoples Gas is a growing company with career opportunities that fit your future.

Start here.

Under limited supervision, perform standard but diversified general office duties requiring some knowledge of the unit's operation and company procedures.

This position is located in Palm River's Training Department. Advancement to this level is based on the business needs of the department. Advancement is not automatic, i.e., based solely on time in the job, but will be based on the employee's performance, qualifications, and the technical needs of the department. A Microsoft Assessment may be provided to gage level of proficiency.

Day-to-Day Responsibilities : Performs a combination of the following :

• Communicate with internal and external customers : Respond to general inquires and telephone calls by researching information and taking detailed messages, respond to escalated customer service complaints and works with the customer for a successful resolution, review and answer routine correspondence.
• General Data Maintenance and Reporting : Create and maintain basic charts, graphs, spreadsheets and databases. Prepare summary information for manager's review. Prepare and update recurring and routine internal reports, collect and verify data. Assist in overall coordination and data collection. Check documents for accuracy and completeness, cross reference information.
• Prepare and Process Invoicing and Time Administration : Tracks and records time keeping data, creates requisitions, purchase orders, Service Entry Sheets, uniform orders and safety shoes and process energy conservation rebates following standard procedures. Assists employees with their P-Card statements and ensures all required documentation is attached and submits to local management for approval. Creates purchase requisitions and enters information into project database (Powerplant), ensuring accuracy of pipe charges.
• Gas Account and Gas Facility Research and Administration : Handles requests for demolitions, signs off on demolition permits and arranges for an account to be cut and capped. Responds to and researches requests for easements and rights-of-way. Conducts periodic audit of accounts. Corrects errors in a customer's gas usage and adjusts accounts arranging for a corrected bill to be mailed. Maintains as-built received from Contractors for entry into Mapping System. Processes General Service Agreements and creates job orders and premises for new account. Processes energy conservation rebates.
• Customer Information and Order System Research, Tracking and Scheduling : Researches, updates and maintains a variety of customer information, service order, work order and compliance systems. This may include scheduling and tracking compliance or collections related service or inspection orders as well consolidating customer payments received at the local Division. May also serve as appoint of contact for field personnel.
• Able to assist with certain functions of a Work Coordinator by answering call center calls, routing leak calls and distributing and scheduling workload to the appropriate field technicians as needed with the support of the Work Coordinator.
• Maintain files record keeping activities and confidential data.
• Perform additional duties and responsibilities and assist other personnel as needed.

What We're Looking For Must Haves :

Nice-to-Haves :

Physical Demands :

Leadership Competencies :

The successful applicant will be required to take and pass a Baseline Medical Examination as part of the pre-employment screening once an offer has been accepted. A pre-employment drug screening, as well as a background check (including education, employment, criminal and motor vehicle) will also be conducted as part of the pre-employment screening. A physical may be conducted if required for the role.