Front Desk

Job Description

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

The front desk performs many tasks requiring both interpersonal and technical skills

Duties and Responsibilities

• Greet and welcome patients as soon as they arrive at the office
• Check-in patients and hand proper paperwork
• Answer incoming phone calls and help patients with any dental request
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Maintain office safety and security by following safety procedures and controlling access via the reception desk
• Book and Confirm patient's appointments

Skills and Qualifications

• Excellent customer service
• Proven work experience as a Receptionist or similar role
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Spanish speaking preferred

Compensation is based on experience and qualifications