Contact Service Center Business Operations Manager (Hybrid - Arkansas)

Description & Requirements

Maximus is currently seeking a dynamic and experienced Contact Service Center Business Operations Manager to support our AR NWD (Arkansas No Wrong Door) program. This high-level, client-facing role is critical to ensuring operational excellence, driving process improvements, and serving as a trusted advisor to internal and external stakeholders. The Contact Service Center Business Operations Manager is responsible for overseeing document control processes, driving continuous improvement initiatives, and providing strategic leadership to cross-functional teams. The ideal candidate will possess strong analytical skills, a collaborative mindset, and the ability to develop and maintain policies and procedures that align with program guidelines and organizational objectives.

This is a hybrid position that requires work to be performed both onsite at our Little Rock, AR office as well as remotely. The percentage of travel initially will be approximately 50%, however will depend on the nature of the project and related activities.

• This position is contingent upon contract award.

Why Maximus?

Work / Life Balance Support - Flexibility tailored to your needs!

Essential Duties and Responsibilities :

Minimum Requirements

Home Office Requirements :

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

100,000.00

Maximum Salary

128,000.00