ISP Support Technician - Work from home

Every remote candidates must have an reliable internet connection with a download speed of 20 and an upload speed of 5 to be able to successfully work from home within this role. They will also need to be able to provide their own ethernet cord as NRTC would want them hard-wired into their workstation. NRTC provides the PC, 2 monitors, headset, mouse and keyboard.

NRTC – Member Driven and Technology Focused

NRTC provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process.

Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.

Primary Responsibilities

• Answer inbound technical support phone calls, chats and emails related to NRTC’s ISP partners.
• Consult with customers and provide additional solution in the form of up-selling NRTC’s products and services.
• Troubleshoot voice, data, video and connection issues for customers.
• Identify, troubleshoot and assist customers with voice, data, video and connection issues.
• Answer customer service related questions
• Track and record each phone call and provide a detailed description of the call
• Provide backup assistance for other Technical Support Representatives
• Skills : *

Windows 10, Windows 7, call center support, Troubleshooting

• Additional Skills & Qualifications : *

NRTC wants a group of ISP technicians to be LOCAL to either their Cedar Rapids, IA, Huntsville, AL or Raleigh, NC centers if possible. Will consider fully remote candidates as well. training will be 100% remote. LOCAL Cedar Rapids candidates will pick up equipment from NRTC the Friday before the project starts. All other ISP techs will have equipment shipped out to them directly. Training will start in late October

Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat / Sun with two days off back to back during the week.

The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50 / hr.

• AA or some sort of completed education in Computer Science or related IT field
• obtained 2 Certifications in A+, Security+, Net+ or CCNA.
• Experience Level : *

Entry Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.