Technical Account EngineerRedLine Performance Solutions • Berkeley, California, United States

Technical Account Engineer

RedLine Performance Solutions • Berkeley, California, United States

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RedLine Performance Solutions (RedLine) has been in the HPC solutions engineering services business for over 25 years and is consistently determined to keep the "bar of excellence" quite high for new hires. This enables RedLine to accomplish what other firms cannot and promotes a high level of staff retention. We offer services ranging from full life cycle HPC systems engineering to remote managed services to HPC program analysis.

RedLine is looking for a Technical Account Engineer to join our team. The Technical Account Engineer serves as the primary on-site technical resource responsible for supporting enterprise hardware systems for a new, flagship HPC cluster and managed infrastructure located at Lawrence Berkeley National Laboratory. This role provides end-to-end ownership of incident resolution, warranty services, and system reliability, working closely with customers and internal teams to ensure high availability and operational stability in mission-critical environments.

Job Responsibilities :

Serve as the on-site support resource for warranty service activities and managed IT assets, owning incidents from identification through resolution as part of a 24x7x365 support team
Diagnose, troubleshoot, and repair enterprise hardware; support the dispatch, delivery, installation, replacement, and return of parts; and deliver software updates including applications, firmware, BIOS, drivers, and diagnostics
Support Dell hardware infrastructure integrated with the VAST storage solution while proactively identifying risks, resolving potential system issues, and recommending actions to improve availability and reliability
Open, update, monitor, document, report on, and close incident tickets, ensuring timely escalation and coordination with engineering, vendors, and support partners
Partner directly with customers to ensure issue resolution and satisfaction, and provide detailed technical input to the Lead Technical Account Manager (TAM) on account health, service activity history, lifecycle management items, risk mitigation recommendations, and progress of upgrades and enhancements

Job Requirements :

Must be a U.S. Citizen and able to obtain and maintain a Public Trust clearance

Ability to work on-site in Berkeley, California, five days per week

10+ years of experience in systems support, hardware engineering, or infrastructure operations

Strong hands-on experience with enterprise hardware troubleshooting and repair

Experience working with incident management and ticketing systems

Ability to work independently in a customer-facing, on-site role

Willingness to participate in a 24x7x365 on-call or support rotation

Preferred Skills :

Linux based High Performance Computing (HPC) experience

HPC cluster management (e.g. Bright, xCAT, HPCM)

Experience supporting Dell enterprise hardware platforms

Familiarity with large-scale storage or high-availability environments

To learn more about what makes RedLine a great place to work, please visit our website at

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Technical Account Engineer • Berkeley, California, United States

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