Telehealth Communication Manager - Pediatrics

Telehealth Communication Manager - Pediatrics

The Telehealth Communication Manager oversees the planning, implementation, and evaluation of telehealth programs and projects within the Department of Pediatrics. This role ensures smooth day-to-day operations, effective communication across internal and external stakeholders, and coordination of multi-site grant-funded initiatives. The position supports educational programs, telehealth projects, and collaborative efforts, serving as a primary point of contact and facilitator for project activities, communications, and partner engagement.

Job Duties Outlined:

• Provide support across grant teams in managing daily operations, including triaging intake questions to team members and supporting common messaging across projects.
• Update and maintain telehealth projects web, social media, and promotional materials, as well as communicate across communication personnel associated with grant projects.
• Serve as the point of contact across tri-state projects and manage collaborations between sites and projects.
• Manage engagement activities with internal and external partners.
• Provide operational support across telehealth projects educational events, including leadership in communicating opportunities across projects and audiences.
• Manage all components related to continuing education events and maintenance of certification requirements.
• Develop and update promotional materials related to telehealth project activities with team input.
• Maintain a contacts database related to internal and external partners.
• Assist in engagement activities with internal and external partners across grant projects.
• Orient sites to distance education expectations, including technical components and videoconferencing etiquette. Assist community partners with triaging general technology-related questions and directing if more technical assistance is needed.
• Manage scheduling components related to telehealth projects activities, including maintaining a calendar and sending reminders.
• Perform operational activities, including scheduling appointments, taking minutes, assisting with completing travel documentation, and completing office-related tasks (copying, etc.).
• Manage the quality improvement implementation components across projects.

Work Environment:

• This position may require access to personal transportation for occasional travel.
• Remote work will be considered.

Required Qualifications:

• Certification/Licenses: A current, valid drivers license.
• Work Experience: Six (6) years experience in education, communication, journalism, health sciences, nursing, public health, health/business administration or related field. Education may be substituted for experience on a year for year basis. Experience with telehealth technologies and supporting telehealth systems.

Preferred Qualifications:

• Education: Masters degree in education, communication, journalism, health sciences, nursing, public health, health/business administration or related field.
• Work Experience: Experience in project management and practice performance improvement. Experience with rural healthcare, primary care, and/or behavioral health. Experience with project-related technologies including telehealth/telehealth.

Skills:

• Attention to detail
• Organization
• Interpersonal skills
• Communication
• Time management

Required Documents:

• Resume/CV
• Cover letter

Comprehensive Benefits Package:

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after.