Director, Customer IAM Product

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Job Details

JOB PROFILE SUMMARY

The Director, Customer IAM Product is responsible for leading the strategy, design, and delivery of enterprise-wide Customer Identity & Access Management (CIAM) capabilities. This role focuses on unifying customer identity under a single CIAM platform to deliver a consistent, secure, and frictionless experience across all digital portals, applications, and services.

The Director oversees the development and integration of CIAM capabilities, including registration, authentication, identity federation, consent management, and profile orchestration. They also lead efforts to secure API identity and access, ensuring robust protection of customer data and services across internal and external interfaces.

As a key contributor to the organization's digital engagement strategy, the Director partners with product, engineering, cybersecurity, and customer experience teams to ensure CIAM capabilities support business growth, regulatory compliance, and customer trust. This role is accountable for defining the CIAM product roadmap, managing vendor relationships, and delivering measurable outcomes aligned with enterprise goals.

PRIMARY DUTIES AND RESPONSIBILITIES :

Lead the strategy, design, and delivery of a unified CIAM platform, enabling secure, seamless, and consistent customer identity experiences across all portals, applications, and digital channels.

Define and maintain the CIAM product roadmap, aligning with enterprise digital engagement, privacy, and security strategies.

Oversee customer identity capabilities, including registration, authentication, identity federation, consent management, and profile orchestration.

Ensure secure and scalable API identity management, including token-based access, client authentication, and integration with internal and external services.

Partner with product, engineering, cybersecurity, and customer experience teams to embed CIAM capabilities into digital products and services.

Evaluate and select CIAM platforms and technologies, ensuring alignment with business requirements, regulatory standards, and customer expectations.

Drive adoption of modern identity protocols (e.g., OAuth2, OIDC, SAML) and standards to support interoperability and secure access.

Ensure CIAM solutions meet compliance requirements, including data privacy regulations (e.g., GDPR, CCPA) and internal control frameworks.

Manage vendor relationships and product lifecycle activities, including licensing, feature adoption, and roadmap alignment.

Define and track product KPIs and success metrics, including customer onboarding success, authentication performance, and identity-related support volumes.

Contribute to enterprise IAM strategy, bringing deep expertise in customer identity, API security, and digital identity innovation.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https : / / www.virtualfairhub.com / cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies : AmerisourceBergen Services Corporation