Implementation Specialist, Commercial

Implementation Specialist

Implementation Specialists at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp's products for newly-closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp's Implementation organization and define the customer strategy that fuels our growth.

What You'll Do

Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp's functionality and best practices.

Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout.

Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative.

Become an expert in the full range of integration and configuration options for Ramp's suite of products.

Partner closely with the product team to ensure customer feedback is reviewed and prioritized.

Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.

What You Need

Minimum 3 years of experience in customer success, account management, or product operations experience in a B2B organization.

Exceptional project management and time management skills.

Excellent verbal and written communication skills.

Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively.

Proven track record of exceeding quota and/or outperforming key target metrics.

Ability to anticipate customers' needs and position product solutions accordingly.

High adaptability and ability to thrive in a fast paced environment.

Nice to Haves

Bachelor's degree from an accredited university.

Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).

Experience with financial services sales.

Experience at a high-growth startup.

Benefits (for U.S.-based full-time employees)

100% medical, dental & vision insurance coverage for you.

Partially covered for your dependents.

One Medical annual membership.

401k (including employer match on contributions made while employed by Ramp).

Flexible PTO.

Fertility HRA (up to $5,000 per year).

WFH stipend to support your home office needs.

Wellness stipend.

Parental leave.

Relocation support to NYC or SF (as needed).

Pet insurance.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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