Student Accounts Collections Specialist

Are you a skilled collections professional who thrives in a fast-paced, people-focused environment? At ATS Institute of Technology, we're looking for a Student Accounts Collections Specialist to take ownership of student account management - from resolving past-due balances to setting up payment plans that help students stay enrolled and achieve their goals.

This role combines the precision of collections work with the reward of helping students succeed. You'll have the chance to use your problem-solving and negotiation skills daily, working directly with students to reduce financial stress while ensuring the institution maintains strong fiscal responsibility.

What You'll Do :

The Student Accounts Collections Specialist manages student account balances with a focus on resolving past-due accounts and ensuring compliance with institutional policies. This role combines collections expertise with compassionate service, helping students navigate tuition and billing challenges while reducing financial barriers so they can stay enrolled and focused on their education.

Key Responsibilities :

• Collections & Outreach - Manage past-due student accounts through calls, emails, and reminders; maintain accurate documentation of all outreach.
• Account Management - Monitor account statuses, process payments, and establish payment plans to support financial accountability and student persistence.
• Customer Service - Provide professional, compassionate service to students navigating tuition and billing questions.
• Collaboration - Work with Admissions, Student Services, and other departments to ensure financial policies are applied consistently.
• Reporting & Compliance - Utilize CRM / accounting software to track accounts, generate reports, and ensure compliance with institutional and federal guidelines.

Why You Should Join Us :

Requirements

Education : Associate's degree in Business, Accounting, Finance, or related field required.

Experience : 2+ years in collections, accounts receivable, or student accounts preferred.

Skills :

Benefits

At ATS Institute of Technology, we invest in our people by offering :