Manager, Sales Engineer

Manager, Sales Engineer – Brother USA

Join to apply for the Manager, Sales Engineer role at Brother USA

Join to apply for the Manager, Sales Engineer role at Brother USA

Get AI-powered advice on this job and more exclusive features.

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Why Work at Brother?

Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

Role Overview

The Manager, Sales Engineer, drives solution development, customer engagement, and sales enablement across Brother Mobile Solutions’ portfolio. This role develops and executes sales strategies that support business objectives by building strong customer relationships, identifying upsell and expansion opportunities, and delivering customized mobile print solutions. In close partnership with the sales team, this role engages prospects, architects solutions, and supports deal closure across key verticals, including Auto ID, Retail, Public Safety, and Manufacturing.

The Manager serves as the primary technical resource in both field engagements and trade show environments, providing deep expertise across hardware, software, consumables, and accessories. The role leads product demonstrations, configures proof-of-concept solutions, supports customer testing, and contributes to RFP responses. Success in this role requires proficiency in software configuration, deployment tools, and integration workflows to confidently guide customers through setup and implementation.

In addition to pre‑sales and post‑sales support, the Manager is responsible for delivering technical training to internal teams and channel partners to ensure organizational readiness and alignment. Acting as a conduit between Sales, Product Management, and Engineering, this role captures and communicates “voice of the customer” insights to inform roadmap decisions and continuous improvement efforts.

Duties & Responsibilities

• Serve as the primary technical resource for the sales organization across all solution stages from discovery through deployment.
• Lead product demonstrations, proof‑of‑concept configurations, and technical evaluations for prospective customers.
• Provide on‑site and remote support for product integration, setup, and troubleshooting.
• Partner with customers to assess business challenges, identify solution gaps, and design optimized configurations using Brother’s mobile print technologies.
• Respond to RFPs / RFIs, technical documentation requests, and customer technical questions in collaboration with internal stakeholders.
• Support pre‑sales and post‑sales activities, including implementation guidance, escalated issue resolution, and customer satisfaction follow‑up.
• Collaborate closely with sales leadership to develop go‑to‑market strategies and value‑based solution proposals.
• Participate in joint sales calls and strategic account planning to drive customer engagement and revenue growth.
• Deliver technical training for internal sales teams, business partners, and when required, customers.
• Develop sales tools, presentations, and solution guides that highlight technical differentiators and customer success stories.
• Support trade shows, industry events, and field marketing activities to demonstrate Brother’s technology leadership.
• Attend and participate in account meetings (existing and prospective), on‑site and virtual.
• Monitor emerging trends, competitor technologies, and market needs within key verticals (Auto ID, Retail, Public Safety, Manufacturing).
• Gather and communicate the voice of the customer feedback to Product Management and Engineering to inform roadmap planning.
• Contribute to product development discussions by translating field insights into functional requirements and improvement opportunities.
• Evaluate new technologies, software integrations, and partnerships to strengthen Brother’s market position.
• Provide data‑driven insights and technical recommendations to influence product direction and business strategy.

Experience & Qualifications

Education :

Experience :

Software / Technical Skills :

Other Skills / Knowledge / Abilities :

Additional Details For This Role

This role is a remote field‑based role. A fixed office schedule is not an expectation of the position.

The defined sales territory for this role is Charlotte Metro Area.

Travel is expected throughout the territory up to 70% of the time, or an average of 8‑10 trips per quarter, dependent on business need.

Base Salary

Additional Compensation

Our Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https : / / mybenefits.nfp.com / Brother / 2026 / guidebook /

Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com.

#J-18808-Ljbffr