Community Outreach Worker

JOB SUMMARY:

The Community Outreach Worker works with Transitions Clinic Network (TCN) program participants to identify, locate, and obtain health, social, and community services. Additionally, the Peer Recovery Navigator will identify, enroll, and provide basic workforce development services to the Transitions Clinic Network (TCN) program participants. The Peer Recovery Navigator position is responsible for the coordination of services and needs identified by client; this is a participant centered service delivery model. This position will also include facilitation of workshops for small groups of individuals, will work with justice involved individuals, and provide one-on-one services for participants to reduce barriers to employment, recovery, and economic self-sufficiency. This position will work closely with the Mental Health Case Managers and Ryan White Case Managers to provide services to participants and support Transitions Clinic Network (TCN) program activities.

JOB FUNCTIONS:

1. Uses own lived experiences with incarceration and/or substance use recovery as a vehicle to establish rapport and build relationships with the individuals served.

2. Offers insight into the experience of living with a substance use disorder and/or other lived experiences (such as incarceration, homelessness, etc.) and relevant supports in order to assist program and partners in identifying program-specific services and linkages that are conducive to recovery and workforce engagement.

3. Determines customer eligibility for a variety of workforce development programs. Assists customers in navigating to appropriate programs, agencies, and/or resources to support participant economic self-sufficiency and recovery.

4. Assesses customer need in partnership with the customer, obtains authorization, and facilitates supportive services to assist in removing barriers that may prevent successful completion of the program.

5. Provides pre-employment and employment services to participants, including justice involved participants and working inside correctional facilities with inmates.

6. Monitors and records participant data into designated case file and information management systems as needed.

TITLE: Transitions Clinic Network (TCN) PEER NAVIGATOR

1. May facilitate group processes, including testing, workshops, orientations, and job clubs.

2. Engages with contractors, outside partners, and community organizations to align and coordinate services and resources.

3. Maintains strong working relationships with external organizations such as county jails, community courts, community-based service agencies, and others.

4. Attends appropriate team meetings.

5. Pick up case load responsibilities as needed to cover absences or staff shortages.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Be certified as a Peer Recovery Counselor/Certified Peer Counselor within Georgia.

2. Experience in workforce development programs, services, techniques, and performance, or experience with other community-based service delivery systems and ability to learn quickly.

3. Excellent customer service skills.

4. Experience with customer assessment, program eligibility, and providing support and training services.

5. Ability to understand, interpret and follow federal, state and local policies and regulations.

6. Strong verbal and written communication skills. 7. Able to work independently in off-site locations.

8. Must be organized and possess multitasking skills.

9. Ability to facilitate training for diverse populations while maintaining confidence and order. 10. Ability to work with diverse populations, including the competence and skill to establish supportive trusting relationships and respect the rights of each participant on their case load at all times.

11. Able to maintain high levels of confidentiality, credibility and professionalism.

12. Proven experience with Microsoft Excel, Word and Outlook.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

The work is performed in an office environment.

Minimal bending, stooping, kneeling or lifting involved.

Position may require travel within workforce delivery area boundaries.

OTHER: This position may require working hours outside of standard 9am-5pm business hours. This position may require an enhanced background check for access into criminal justice facilities.