Talent.com
Social Media User Chat Support Rep - Onsite
Social Media User Chat Support Rep - OnsiteTeleperformance USA • Hialeah, FL, United States
Social Media User Chat Support Rep - Onsite

Social Media User Chat Support Rep - Onsite

Teleperformance USA • Hialeah, FL, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Category : Customer Service / Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Contact Agent Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Handle and carefully respond to all customer inquires
  • Provide excellent customer service through active listening
  • Work with confidential customer informartion and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers

    • We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and / or sales experience preferred.
  • College degree preferred but not required.

    • Key Competencies :

  • Process Excellence :  Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration :  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication :  Outstanding communication, listening, and analytical skills.
  • Organizational Skills :  Strong organizational and problem-solving skills.
  • Emotional Intelligence :  Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness :  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking :  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented :  Proactive approach to problem-solving with a focus on creating a positive customer experience.

    • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    [job_alerts.create_a_job]

    Social Media User Chat Support Rep Onsite • Hialeah, FL, United States

    [internal_linking.similar_jobs]
    Travel Speech Language Pathologist (SLP) - $1,749 to $3,557 per week in Miami Lakes, FL

    Travel Speech Language Pathologist (SLP) - $1,749 to $3,557 per week in Miami Lakes, FL

    AlliedTravelCareers • Miami Lakes, FL, US
    [job_card.full_time]
    CompHealth exists to make the locums process easier.Not only will we search for jobs that fit your interests, we'll be here to handle all the details like credentialing, housing, travel arrangement...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Social Media Senior Manager

    Social Media Senior Manager

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Social Media Senior Manager to lead narrative and storytelling initiatives across social media platforms. Key Responsibilities Define and evolve the company's social nar...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Social Media Designer

    Social Media Designer

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Social Media Designer (Remote) to create engaging content for social media channels.Key Responsibilities : Create engaging static and motion social designs for various s...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AidQuest (Chat) Caregiver Leads (corp paid)

    AidQuest (Chat) Caregiver Leads (corp paid)

    Senior Helpers - North Miami Beach • North Miami, FL, US
    [job_card.full_time]
    This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Spanish English Sales Rep Start ASAP

    Spanish English Sales Rep Start ASAP

    Miami's Best Water Treatment Company • Hialeah, FL, US
    [job_card.full_time]
    Miami's Best Water Treatment Company of it's kind has been improving the quality of water for homeowners for over 60 years. With the Best Residential Water Treatment System continued growth ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Moving Sales Rep

    Moving Sales Rep

    AMERICAS MOVERS INC • Medley, FL, US
    [job_card.full_time]
    Long-distance moving company (carrier) looking for a motivated and competitive moving sales rep to join our team! Experience in moving sales is preferred but will hire with no moving sales experien...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Social Media Engagement Manager

    Social Media Engagement Manager

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Social Media and Community Engagement Manager.Key Responsibilities Develop and execute content calendars for various social media platforms Build presence and credibil...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Social Media Manager

    Senior Social Media Manager

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Senior Social Media Manager to co-own social strategy and execute across channels.Key Responsibilities Own social strategy, including channel strategy, content pillars,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Community Engagement Associate

    Community Engagement Associate

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Community Engagement Associate to enhance its presence across customer and advocate-facing platforms. Key Responsibilities Support day-to-day responses to customer and a...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Senior Paid Media Manager

    Senior Paid Media Manager

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Senior Paid Media Manager to oversee paid media strategy and execution across Google Ads and Meta platforms. Key Responsibilities Own end-to-end paid media strategy and ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Account Lead, Social Commerce

    Account Lead, Social Commerce

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for an Account Lead, Social Commerce to manage client relationships and performance for TikTok Shop brands. Key Responsibilities Serve as the primary point of contact for TikT...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Social Media Lead

    Social Media Lead

    VirtualVocations • Davie, Florida, United States
    [job_card.permanent]
    A company is looking for a Social Media Lead with 8+ years of experience.Key Responsibilities Develop and manage content plans based on research and stakeholder needs Prepare and publish social ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    B2B Social Media Specialist

    B2B Social Media Specialist

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Social Media Specialist - B2B - Remote Work.Key Responsibilities Design and execute B2B LinkedIn strategies focused on lead generation and brand awareness Collaborate ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Social Media Coordinator

    Social Media Coordinator

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Social Media Coordinator to manage and enhance its social media presence across various platforms. Key Responsibilities Develop and implement social media strategies acr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Social Media Manager

    Social Media Manager

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Social Media Manager to lead and execute B2B social media strategies, particularly on LinkedIn. Key Responsibilities Design and execute B2B LinkedIn strategies focused o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Social Media Specialist

    Social Media Specialist

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Social Media Specialist to support marketing and social media initiatives for a major gaming studio. Key Responsibilities Support marketing and social media initiatives ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Paid Media Specialist

    Paid Media Specialist

    VirtualVocations • Davie, Florida, United States
    [job_card.full_time]
    A company is looking for a Paid Media Specialist to join their marketing team.Key Responsibilities : Manage and optimize Google Ads campaigns, including keyword research and ad copy development A...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Social Media Distribution Lead

    Social Media Distribution Lead

    VirtualVocations • Hialeah, Florida, United States
    [job_card.full_time]
    A company is looking for a Social & Distribution Lead (Organic Growth + Publishing Ops).Key Responsibilities Manage publishing operations across various social media platforms Develop and mainta...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]