Customer Support Specialist (German-speaking)

Join Neo Group

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking a motivated and customer-oriented individual to join our team as a German-speaking Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.

Engaging with customers : Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.

Resolving challenges : Handle complaints with finesse, turning problems into positive outcomes.

Ensuring satisfaction : Communicate professionally and courteously to keep our customers happy and satisfied.

Keeping track : Maintain precise records of every customer interaction and transaction for seamless service.

Driving improvements : Spot opportunities for process enhancements and share your insights with management to keep us moving forward.