Italian Speaking Customer Service for Finance industry

Italian Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to match the best candidates with the right employers, ensuring that both parties find their perfect fit. We are currently seeking a dedicated Italian Speaking Customer Service Representative to join a dynamic team within the finance industry. In this role, you will be at the forefront of customer interactions, providing exceptional service and support to Italian-speaking clients. Your communication skills will be essential in helping clients navigate their financial inquiries, ensuring that they receive accurate information and timely assistance. Our company is committed to fostering a supportive environment where candidates can thrive and succeed in their careers. If you are passionate about customer service and are looking to make a difference in the finance sector, we would love to hear from you.

Responsibilities

• Respond to customer inquiries in a timely and effective manner via phone, email, and chat in Italian.
• Provide accurate information regarding financial products and services to clients.
• Resolve customer issues and complaints with professionalism and empathy.
• Document all customer interactions and transactions thoroughly in the CRM system.
• Assist with account management and provide customers with regular updates on their financial status.
• Collaborate with team members to enhance service delivery and improve customer experience.
• Proactively identify opportunities for process improvements to boost efficiency in the customer service team.