Administrative Assistant / Case Manager Aide - COPES Program

Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission.
• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.
• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

The COPES Case Manager Aide will perform office administration, clerical, and customer service duties and functions that support the case aides and case managers in the Aging and Long-Term Care of Eastern Washington (ALTCEW) Title XIX program that provides comprehensive case management services and pays for other care needs for older adults in their homes. Provide direct customer services and coordinate internal and external communications. Sort and distribute mail daily. Ensure forms, tracking documents, and databases are updated and available to appropriate staff. Coordinate office organization and equipment needs.

ESSENTIAL DUTIES AND RESPO NSIBILITIES includes but are not limited to the following :

1. Organize and keep current FBH, Title XIX Program, and WAC manuals.

2. Perform administration functions to support the Title XIX Program to include, but not limited to :

3. Research resource availability and share information with assigned team.

4. Maintain and enhance customer service to ensure that both external and internal customers of FBH have a positive experience of Title XIX / FBH.

5. Establish and maintain a good working relationship with ALTCEW and FBH staff.

6. Understand and adhere to all agency policies and procedures, WAC and RCW requirements.

7. Perform FBH correspondence and other paperwork in a complete and timely manner.

8. Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.

9. Other Duties as Assigned.

QUALIFIED CANDIDATES WILL HAVE :

REQUIRED :

PREFERRED :

KNOWLEDGE, SKILLS & ABILITIES :

PHYSICAL, SENSORY & ENVIRONMENTAL :

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PAY RANGE (Hourly / Non-Exempt) : $19.80 - $24.12

All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $19.80 per hour.

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE :

BENEFITS :

PERKS :

Benefits described above are based on employees who hold .5 FTE positions or greater and / or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.