Customer Service Specialist

Customer Service Specialist

The Brothers that just do Gutters was voted The Best Place To Work. We truly believe in investing in our employees and have created a work culture unlike any other. We also offer huge opportunities for growth.

Looking for an enthusiastic Customer Service Specialist who takes pride in providing top quality customer service. If you have excellent customer service and communication skills, are detail oriented, organized and are interested in working for an award winning company we have a position available for you.

Duties:

• Answering calls and setting up prospects into the sales schedule.
• Scheduling estimates for customers based on the customers' availability and best route for our Solutionists.
• Answering customers questions about our products, services, and policies.
• Taking messages and routing calls to the appropriate person.
• Contacting all home show visitors to schedule appropriate service.
• Scheduling installations and gutter cleaning based on revenue goals, scheduled hours and best routes.
• Meeting estimate goals for each rep.
• Candidates must be professional and positive at all times even during heavy call volume days.

Responsibilities:

• Receive inbound phone calls for prospects/clients
• Provide support to teams and clients
• Strive to meet and exceed call performance.
• Document all call information and data discovery
• Utilize Knowledge Base of product and services
• Participate in continued education and training
• Help improve the client experience
• Conduct administrative support and reports

The current opening is for part time Sat-Sun 8am-5pm and major US holidays. This is a WFH position after training. Training hours will differ and will be in-house in Albany, NY.

Required Experience: Customer Service: 1 year

Job Type: Part Time

Required education: High school or equivalent

Requirements:

• Knowledge of the Capital District, NY area
• A positive attitude is a must, as well as the ability to properly and comfortably interact with clients and other employees
• Two years experience in customer service is preferred
• Proficient computer skills; specifically with Google Sheets, Slides, Calendar, Excel, Word
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch client support
• Ability to work with peers in a team effort and cross-functionally
• Gutter knowledge a plus

Compensation: $18-$21 hourly

Minimum Requirements:

• Must be 18 or older
• Must have computer with internet
• Must have a phone

About The Brothers that just do Gutters:

The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated franchise with multiple locations across the country. Our mission is to "Reinvent Contractor Service" by providing a great place to work and delivering 5-star service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow up and ongoing support and service. We want to do what's right for our employees, customers, and communities.

Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.

We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.

Don't settle for a fixer-upper career. Join us and build something great.