Information Technology Support Technician

Job Summary :

We are seeking a motivated, trustworthy, and friendly individual to join our IT team. In the role as Entry-Level IT Support Technician, you will be the first point of contact for technical support, helping customers resolve their IT issue and assist in maintaining their IT Systems. At Managed BY CST we pride ourselves on delivering exceptional IT support and solutions to businesses, and we’re excited to train the right person to grow with us.

This is an excellent opportunity for recent graduates or individuals just entering the IT field that are ready to learn, contribute and make a difference in a dynamic ever evolving landscape of Information Technology.   The ideal candidate will be eager to contribute and learn about the industry while delivering a valuable service to our customers. We will provide full training on our systems, security, and processes, just bring your willingness to learn and positive attitude.

Key Responsibilities :

• Provide technical support for desktop hardware, software, and networking issues.
• Log, track, and document all support tickets and calls from start to resolution in the help desk system.
• Respond to user support requests via phone, email, or ticketing system.
• Provide a positive support experience to clients to ensure timely and effective resolution to end users.
• Ability to communicate clearly and effectively with users or varying technical skill levels.
• Assist with setting up and configuring new computers, mobile devices, and user accounts.
• Troubleshoot common problems related to operating systems, printers, and connectivity.
• Support the IT team in routine maintenance and inventory tracking.
• Participate in onboarding processes for new employees.
• Provide onsite support if needed.
• Follow established processes and standards, adhering to security protocols, and propose improvements.
• Assist in developing technical documentation to improve service delivery.
• Maintain confidentiality and security of information.
• Identify and escalate complex issues to Tier 2 and 3 support teams.

Qualifications :