Client Services Representative - Behavioral Health

Provide excellent customer service to help facilitate a positive and efficient experience for people accessing and participating in services, as well as employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication, and organization.

We support our employees with a robust benefits package, quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and avenues for career growth. Ideal candidates will bring a willingness to explore bias, equity issues, successes, and challenges with empathy and curiosity, crucial for thriving and advancing within our organization.

Position Requirements:

• Excellent customer service skills (in-person and by phone)
• High-level technical proficiency, including strong MS Office (especially Excel)
• Experience with data analysis
• Working knowledge of electronic health record systems
• Ability to work effectively and efficiently across multiple programs
• Proven experience working with culturally diverse populations
• Bilingual (Spanish/English) preferred
• Minimum of 2 years of office or administrative experience required