Cash Management / Treasury Management Officer

JOB SUMMARY

The Treasury Management Sales Specialist provides comprehensive sales and administrative support to Bank’s Lending Team and Relationship Managers. This role is responsible for the pre-sale and post-sale activities related to the sale of treasury management products and services to commercial clients. The successful candidate will be a highly organized, detail-oriented professional with a strong understanding of banking products, exceptional communication skills, and the ability to work in a fast-paced, deadline-driven environment.

PRIMARY ACCOUNTABILITIES/RESPONSIBILITIES:

• Sales and Proposal Preparation:

1. Work directly with front line branch staff and lending team to prepare sales proposals, presentations, and product demonstrations for prospective and existing clients.
2. Gather and analyze client account data to identify needs and recommend appropriate treasury management solutions.
3. Create detailed financial analysis and proformas, including cost-benefit analyses, to demonstrate the value of proposed services.
4. Assist in the pricing process and prepare all necessary documentation for internal approvals.
5. Help prepare and respond to Requests for Proposals (RFPs) from potential clients.

• Client Management and Support:

1. Act as a primary point of contact for clients, addressing inquiries, and resolving issues related to treasury management products and services.
2. Proactively review client accounts to identify opportunities for additional services ("upselling" or "cross-selling").
3. Coordinate with other internal departments, such as Branch Operation, Digital Banking, BSA, and IT, to ensure a smooth and timely setup of new services.
4. Handle client onboarding, including preparing applications, collecting necessary documents, and ensuring all compliance requirements are met.
5. Provide ongoing client training and technical support on new products, systems, and online banking platforms.

• Administrative and Reporting:

1. Maintain accurate and up-to-date client records in the bank's customer relationship management (CRM) system.
2. Track and report on sales pipelines, revenue goals, and other key performance indicators (KPIs).
3. Manage and process service agreements, paperwork, and other administrative tasks to support the sales team.
4. Stay informed on industry trends, competitor offerings, and regulatory changes that may affect treasury management products.

• Risk and Compliance:

1. Ensure all sales and implementation processes adhere to internal policies, banking regulations, and compliance standards.
2. Identify and escalate any potential risks, such as cyber-risk, product risk, or operational risk, to the appropriate channels.
3. Assist in the annual review of client accounts and documentation to mitigate risk and ensure a sound relationship.

QUALIFICATIONS AND SKILLS:

• Education: Bachelor's degree in Business, Finance, Accounting, or a related field.
• Experience: 5+ years of experience in financial services, with a strong preference for previous experience in a sales support, customer service, or treasury management role.
• Technical Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.
  • Familiarity with banking software, and bank’s treasury management products, including ACH/Wires, Positive Pay, Remote Deposit Capture (RDC), Merchant Card Processing, Bill Pay and Online/Mobile Banking.
  • Strong analytical and quantitative skills to perform financial analysis and create reports.
• Communication Skills:
  • Exceptional verbal and written communication skills for interacting with clients and internal stakeholders.
  • Ability to clearly explain complex financial products and concepts.
• Personal Attributes:
  • Highly organized with meticulous attention to detail.
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated, proactive, and able to work independently as well as part of a team.
  • Proven ability to manage multiple tasks and prioritize work in a fast-paced, high-pressure environment.