Contact Center Care Coordinator

A company is looking for a Contact Center Care Coordinator.

Key Responsibilities

Ensure a positive experience for patients by focusing on satisfaction and resolution

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Document customer interactions and follow up to ensure issues are resolved satisfactorily

Required Qualifications

High school graduate or equivalent

Two years of experience in a call center-related role

Proven work experience in a customer service role

Relevant training in call center or contact center environments

Previous healthcare experience and familiarity with medical terminology