Part-Time Front Office Receptionist (GSL)

Lupton Dermatology Front Office Receptionist

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our mission focuses on educating and caring for skin health, ensuring our patients receive the highest standard of skin care.

As a Part-Time Front Office Receptionist at our Lupton Dermatology location, you will play a critical role in patient experience, ensuring smooth operations and excellent customer service. This role requires a detail-oriented, friendly individual who thrives in a dynamic health care setting.

Job Summary :

The Part-Time Front Office Receptionist will be responsible for greeting patients, managing appointment schedules, and ensuring the accurate registration and insurance verification processes. Exceptional customer service is essential, as you will assist patients in navigating their experience at our clinic. You will work under established policies and procedures to contribute to a welcoming and efficient office environment.

Essential Duties and Responsibilities :

• Welcomes patients and visitors by greeting them in person or on the telephone, handling inquiries or directing them to appropriate staff.
• Records patient arrivals and updates patient information in the Practice Management System (EMR).
• Prepares necessary patient paperwork before appointments.
• Manages appointment scheduling to optimize flow and maintain patient satisfaction.
• Contacts patients with no-show appointments to reschedule and documents the process in the system.
• Communicates effectively with patients to relieve anxiety and provide reassurance.
• Assists in emergency situations by following established protocols to support distressed patients.
• Verifies insurance coverage and eligibility, ensuring all financial processes are adhered to.
• Maintains cleanliness and organization of the front office area.
• Processes patient co-pays and balances during check-in / out.
• Upholds patient confidentiality in compliance with health regulations.
• Performs additional duties as assigned by the Practice Manager.