RV Service Manager

Description

National Indoor RV Centers is actively seeking our next great Service Manager. Come and work at our state-of-the-art location. We are a premier full-service RV company that values lasting relationships with our employees, customers, and the community.

At National Indoor RV Centers (NIRVC), we're not just a company – we're a community of passionate individuals dedicated to redefining the RV experience.
The Service Manager at NIRVC is responsible for overseeing the service department. The position requires knowledge of RV systems, strong organizational skills, and excellent customer service skills. The RV Service Manager manages the day-to-day operations of the service department, including scheduling work for service technicians, maintaining accurate service records, ordering parts and supplies, and ensuring customer satisfaction.

We are growing fast and looking for those who are eager to become a long-term valued member of our NIRVC family.

Key Responsibilities:

• Oversee and manage the daily operations of the RV service department, working with our customers, assigning work orders, and ensuring timely completion of service requests.
• Develop and implement service policies and procedures to ensure consistent and high-quality service to customers.
• Order parts and supplies for the service department, and maintain accurate inventory records.
• Ensure all service advisors are properly trained and equipped to perform their job duties.
• Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints.
• Collaborate with sales and marketing teams to promote service offerings and develop strategies to increase customer retention.
• Directs the priorities for parts ordering and coordinates parts delivery to technicians with the parts department.
• Oversee work as outlined in the repair orders with efficiency, accuracy and in accordance with standards, and verifies that the job assigned to a technician is in fact complete.
• Ensures documentation of all work performed so that each repair has complaint, cause and correction sufficiently documented.
• Interacts with Warranty Administrators to ensure compliance with requirements for warranty work like pictures and returned parts.
• Ensures that customer vehicles location and keys are known, and the vehicles are maintained clean.
• Coordinates with subcontractors for work to be performed by them for our customers.
• Ensures that the shop area is kept neat and clean.
• Responsible for compliance with OSHA requirements for safe operations, and with hazardous waste disposal requirements.
• Assists the Foreman with making adjustments to technician’s hours paid above specified flat rate or estimate.
• Maintains schedules for all technicians in order to determine availability and shop capacity.
• Perform functions and duties of the job that may require additional or different tasks to be performed when circumstances arise (i.e. emergencies, changes in personnel, workload, rush jobs, or technology developments).
• Will be required to attend training sessions for products serviced by the company at the company’s expense.
• Develop and implement service policies and procedures to ensure consistent and high-quality service to customers.
• Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints.
• Develop and manage the department budget, including forecasting revenue and expenses, and controlling costs.
• Maintain other duties as assigned or requested.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 5 years of experience as a manager in an RV service or auto shop, with at least 3 years of supervisory or lead experience managing a work group.
• Strong knowledge of RV systems, including electrical, plumbing, HVAC, and mechanical systems.
• Excellent customer service and communication skills, with the ability to handle customer inquiries and complaints professionally and effectively.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
• Proficient in Microsoft Office and service management software.
• Valid Driver’s License and be insurable under NIRVC’s insurers’ criteria.

Working Conditions:

• This job may require standing, walking, or sitting for extended periods of time.
• The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
• The position may require working weekends or holidays depending on customer demand.
• Required to perform work inside and outside, in all-weather situations, at the shop division location.
• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 50 lbs.
• Must be able to operate simple to complex and heavy-duty machinery.
• Normal range of hearing and vision.

What we offer:
We offer a competitive salary and benefits package, as well as opportunities for career advancement.

• Medical, Dental, and Vision – Available 1st of the month following a 30-day waiting period.
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K
• Over 100 hours of PTO in the 1st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.
We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.