Change Management Specialist - IT

About This Job

The main purpose of this job is to drive Change Management efforts for key IT priorities, including transformation efforts. This position will focus on the people side of change as it relates to how we are improving processes, technologies, and organizational structure.

Essential Functions

• Develop and implement low to moderately complex IT organization Change Management strategies and plans utilizing best practices and standards

• Apply IT organization change management processes and tools to support adoption of low to moderately complex changes

• Create and continually iterate on actionable deliverables for IT Change Management levers, such as a Change Management plan, communications plan, and training plan (in coordination with the training lead)

• Build relationships and engage with IT leaders and key stakeholders, and measure/monitor their levels of engagement and adoption

• Assess the IT organization’s level of change readiness, identify issues that impact change, and mitigate and manage risks for low to moderately complex changes

• Measure, demonstrate, and articulate the change impact to the business of specific people, process, and technology changes and make them tangible for employees

• Support the design, development, and delivery of communications to leadership and key stakeholder groups for low to moderately complex changes

• Collaborate with IT Leadership on design, development, and delivery of training programs customized by impacted stakeholder group to further user readiness

• Lead the measurement and monitoring of change progress and support operating model and organization design efforts

• Manage the overall Change project plans and provide status updates to IT Leaders for low to moderately complex changes in the IT organization

• Collaborate with various cross-functional team and/or project teams and other key stakeholders in the organization

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of Information Technology, technical awareness & translation

• Intermediate facilitation, negotiation, collaboration, organization skills

• Intermediate knowledge of change management best practices with a strong understanding of organizational issues and challenges

• Familiar with market leading change management tools and techniques, and how to use them in an integrated, strategic, and creative way

• Solid understanding of how people go through a change and the change process with the ability to apply innovative solutions to drive change adoption, measuring and monitoring adoption effectiveness

• Ability to apply innovative solutions to drive change adoption and measuring and monitoring adoption effectiveness

• Proven ability to manage change related to large enterprise system deployments or large-scale organizational change efforts

• Proven ability to identify and translate requirements for Change Management into clear and measurable work products

• Excellent engagement, relationship building, and expectation management skills with stakeholders of all organizational levels across a diverse environment

• Ability to follow through and work with minimal direction or supervision

• Aptitude to work in an ambiguous, fast-moving environment, while also driving toward clarity and solutions while being customer orientated

• Ability to work effectively at all levels in an organization, be a team player, and work collaboratively with and through others, as well as establish and maintain strong

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills and a passion for designing creative ways to optimize engagement and learning Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Basic level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

• Bachelor’s degree in Communication or Business or equivalent combination of education and experience required

• 3+ years experience in operational or consulting roles supporting change initiatives required

• 3+ years experience with communications for technical areas or products required

*Hybrid Schedule: In office 2 days minimum per week

**Must be eligible to work in the US without sponsorship now or in the future

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Change Management Specialist & Senior Specialist job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $72,500 to $100,000 annually. Depending on the job level, this position may be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.