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Technical Support Specialist - Medical Technology
Technical Support Specialist - Medical TechnologySoftware Placement Group • Boston, MA, United States
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Technical Support Specialist - Medical Technology

Technical Support Specialist - Medical Technology

Software Placement Group • Boston, MA, United States
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  • [job_card.full_time]
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Technical Support Specialist - Medical Technology

Join our innovative team as a Technical Support Specialist for a leading medical lab device manufacturer based in the vibrant New England area. This role offers a unique blend of technical support, training, and field service duties and leverages your expertise in medical technology. You will be pivotal during the installation and training process, providing in-depth knowledge of laboratory procedures and post-sales support, which includes reagent troubleshooting, software upgrades, and direct interaction with medical professionals to enhance device utilization and satisfaction.

Salary : Base $70,000 - $85,000 per year, plus commission and annual bonuses potentially totaling an additional $7,000 - $10,000 or more.

Essential Duties and Responsibilities :

  • Direct problem-solving related to reagents, kits, procedures, adaptations, and software upgrades.
  • Provide thorough training to medical technologists on new and existing instrumentation.
  • Resolve technical and reagent-based issues to ensure optimal equipment performance.
  • Post-sales support including onsite visits, telephone support, and routine follow-ups.
  • Represent the company at seminars, conventions, and professional meetings to promote product awareness and gather customer feedback.
  • Participation in wet workshops and providing expert advice and support.

Minimum Position Qualifications :

  • Bachelor's degree in Medical Technology or a relevant scientific field required.
  • Minimum of 5 years of experience as a Medical Technologist.
  • ASCP certification required.
  • Proven track record and experience in coagulation highly desirable.
  • Resident of the New England area (No relocation provided).
  • Ability and willingness to travel overnight as required by the role.

    • Preferred Qualifications :

  • Experience serving as a trainer or in a customer-facing role in the clinical or medical technology field.
  • Strong familiarity with regulatory requirements within laboratory settings.
  • Excellent problem-solving skills with the ability to handle multiple tasks and prioritize effectively.

    • Skills :

  • In-depth knowledge of laboratory testing and procedures.
  • Exceptional communication and interpersonal skills to effectively train and support staff.
  • Technical proficiency with medical lab instrumentation and software.
  • Strong organizational skills with attention to detail.
  • Ability to work independently and handle complex situations on-site.

    • Benefits :

  • Competitive salary package with commission and potential annual bonuses.
  • Company vehicle provided.
  • Laptop and cellphone for business use.
  • Fully paid family health insurance.
  • Other benefits including dental, life insurance, 401K plan, paid time off (PTO), paid holidays, and tuition reimbursement.
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