Technical Support AnalystVirtualVocations • San Jose, California, United States
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Technical Support Analyst
VirtualVocations • San Jose, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Support Analyst to provide software-related support and troubleshooting for users.
Key Responsibilities
Respond to user inquiries and provide timely solutions through a ticketing system
Troubleshoot technical problems and implement workarounds for high-priority issues
Assist with billing activities and maintain documentation of support cases and resolutions
Required Qualifications
Bachelor's degree in information technology, Computer Science, or a related field; or equivalent experience
3+ years of experience in a technical support or helpdesk role
Experience with SQL queries, ticketing systems, and remote desktop tools
Proficient in shell scripting and XML processing
Ability to read and troubleshoot C# code
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