Help Desk Specialist (Systems Customer Suppor

Job Title : Help Desk Specialist (Systems Customer Support)

Location : Travis Air Force Base, CA

Clearance : Secret (we are willing to sponsor for the secret clearance, therefore, must be a US Citizen able to obtain a US Government clearance with the Department of Defense)

Certifications : CompTIA Security+

Roles and Responsibilities :

Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.

Monitor backups and maintenance logs.

Answer calls or tickets to support end users with applications, hardware, software, and networking.

Create end user documentation and knowledge base articles.

Support server, common user applications, desktop services, and network connectivity and associated hardware.

BEAT LLC Provides an Extensive Benefits Package Including :

Matching 401(k)

Medical, Dental, Vision, and Life Insurance

Health Savings Account (HSA)

Short-Term and Long-Term Disability

Education Assistance

Paid Holidays, Paid Time Off, and Sick Time Off