Client Service RepresentativeVirtualVocations • Norwalk, California, United States
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Client Service Representative
VirtualVocations • Norwalk, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Client Service Representative II to provide technical support and customer service.
Key Responsibilities
Handle software, hardware, and product functionality support issues via e-mail and phone
Investigate and resolve basic technical questions while maintaining product knowledge
Participate in after-hours on-call rotation and manage escalated issues from lower support tiers
Required Qualifications
Post-Secondary Degree or Diploma or equivalent experience required
Strong time management skills with the ability to prioritize competing projects
Commitment to delivering high-quality customer and technical support
Ability to analyze issues and determine the best course of action using available resources
Experience in explaining technical concepts to non-technical audiences
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Client Service Representative • Norwalk, California, United States
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