Abacus Staffing is partnering with the City of Virginia Beach Public Utilities Department to hire a detail-oriented and customer-focused Public Utilities Clerk. This is an excellent opportunity for someone who enjoys working with people, solving problems, and performing accurate, number-based work in a professional environment.
Public Utilities Clerk – Business Division
Location: Virginia Beach, VA
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay Rate: $18.91 per hour
About the Role
As a member of the Line Fees workgroup, you will play an important role in helping residents, builders, and contractors understand and complete the process of connecting to the City’s water and sewer systems. This team is responsible for calculating and collecting water and sewer connection fees for new construction, renovations, and building additions.
You’ll work closely with engineers, developers, field personnel, and multiple City agencies, making strong communication skills and attention to detail essential.
Job Duties:
- Assist residents, builders, developers, and contractors by phone, email, and in person
- Provide clear information about water and sewer connection requirements
- Help resolve customer concerns professionally and efficiently
- Conducting thorough research into historical water and sewer connection fees
- Review building and construction plans
- Calculate and collect water and sewer connection fees for residential, commercial, and multi-family projects
- Ensure all fee calculations are accurate and properly documented
- Coordinate service requests with field personnel
- Use multiple computer applications to start new accounts, verify data, and conduct research
- Review historical fee records to support internal and external inquiries
What We’re Looking For
- Strong attention to detail and accuracy
- Ability to learn and apply procedures consistently
- Professional and diplomatic communication skills
- Strong customer service mindset
- Ability to work independently and meet deadlines
- Organized, reliable, and able to follow established policies
- Comfortable handling confidential information
Work Environment & Dress Code
- Business casual attire
- Jeans allowed if free of holes/distressing
- Sneakers are permitted on Fridays only
Why Work With Us?
- Weekly pay
- Benefits available
- Opportunity for consideration for full-time City employment based on performance, reliability, and mastery of job duties