Patient Access Representative / Receptionist

Patient Access Representative

The patient access representative serves as the primary liaison between the organization and its customers or patients. This role is crucial in providing product education and addressing a wide range of inquiries, ensuring a positive and supportive customer service experience.

Responsibilities include :

• Acting as a liaison between the organization and customers or patients.
• Resolving routine customer requests related to products or services through various communication channels, including inbound and outbound calls and the Internet.
• Communicating with customers in a courteous, friendly, and professional manner following established protocols.
• Inquiring, clarifying, and confirming customer requirements and understanding of solutions.
• Providing additional customer education and information as needed.
• Qualifying and establishing new customer relationships for the organization's products and services.
• Researching complex issues and questions using multiple databases.
• Notifying clients of test results promptly and accurately.
• Reviewing test forms for accuracy and reporting any discrepancies.
• Performing administrative support tasks for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.

Essential skills include :

Additional skills and qualifications include :

The work environment is within a lab / office setting. The work schedule is from 7 AM to 2 PM. The role involves interaction with various technologies and databases to ensure efficient customer service delivery.

This is a contract to hire position based out of St. Clair Shores, Michigan.

The pay range for this position is $18.51 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

This is a fully onsite position in St. Clair Shores, MI.

The application deadline is anticipated to close on Sep 29, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.