ROAD SERVICE TECHNICIAN

Job Description

Job Description

POSITION SUMMARY

On-site (customer facility) service. Repairs and maintains electric, diesel and gasoline industrial lift trucks and related material handling equipment while following safety policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operates company owned service vehicle from residence or company facility to customer locations.

Troubleshoot customer equipment to determine malfunction and to plan work procedures.

Repair gas, diesel, or electrical equipment using mechanic’s hand tools, standard documentation and lifting equipment.

Maintain records of repairs via computer and completes all necessary paperwork associated with the documentation of all service and repairs.

Responsible to ensure that the company service van is properly maintained via company approved suppliers. Also, responsible for service van’s cleanliness and appearance.

Maintains a safe work area and ensures compliance with OSHA rules and regulations. Ensures required PPE (Personal Protection Equipment) is in good condition and accessible for the task at hand, including safety glasses, gloves, and shoes.

Maintain parts and tool inventory carried and / or supplied on the company service van.

PRIMARY OBJECTIVES

• Provide maximum customer satisfaction through quality workmanship in a timely and safe manner.
• Promote and support all aspects of our Dealership.
• Present and promote a professional dealership image.
• Work safely and comply with OSHA rules and regulations.

PRIMARY RESPONSIBILITIES