Service Captain

Job Description

Job Description

The Olive Tree has upheld the standard for excellence in Wichita for nearly four decades. We offer everything you need to ensure your event is a cherished experience for your guests : award-winning catering, flexible venue space, skilled bartending, and professional event planning.

JOB PURPOSE : The Service Captain serves as a team lead for the banquet service staff to ensure high-quality execution of large receptions and events involving food service; he or she also serves as a liaison between the banquet service staff and the kitchen staff and otherwise assists in management operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Resolves guests’ concerns, inquiries, and complaints
• Lead banquet service team by training, coaching, delegating, and setting a standard of excellence.
• Assist with food and table prep before the event begins.
• Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance.
• Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs.
• Communicate with manager as well as other servers and event organizers.
• Serve alcoholic and non-alcoholic beverages.
• Open wine and take drink orders.
• Clean up venue after event ends and assist with inventory, food storage and other closeout tasks.
• Assists with bartending when necessary.