Customer Service Manager (Phoenix)Insight Global • Phoenix, AZ, United States
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Customer Service Manager (Phoenix)
Insight Global • Phoenix, AZ, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [job_card.permanent]
[job_card.job_description]
This is a fulltime, direct hire position - $100,000-110,000
5 days a week onsite
Required Skills & Experience
- Previous experience supporting a large fortune 100 company
- Lead client onboarding and relationship management for strategic accounts.
- Monitor KPIs and drive continuous improvement in service performance.
- Develop and implement customer service protocols tailored to 3PL logistics.
- Serve as the primary point of contact for client escalations and service inquiries.
Job Description
Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Phoenix, AZ area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.
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Customer Service Manager • Phoenix, AZ, United States
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