Business Relationship Manager

Business Relationship Manager

Location: New York, NY 10018

Job Summary: The Relationship Manager will be responsible for prospecting, building, on-boarding and maintaining banking relationships with bank clients. This role is key to driving business growth for the Private Banking Group by providing personalized banking services to financial institution customers.

Job Responsibilities:

• Develops and expands existing relationships including sales efforts; engages key Product Partners as appropriate in delivering the full breadth of the bank to satisfy clients needs.
• Oversees all aspects of account management, including new account opening, follow-up, communications, maintenance.
• Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business; Handles sensitive client relationships and larger client needs.
• Analyzes problems; answers inquires for a client; researches and responds accordingly; may coordinate with other departments as needed.
• Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
• Assists Group Director in the development and execution in acquiring targeted new to bank relationships.
• Reviews various reports including check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports; investigate & approve when needed.

Additional Accountabilities:

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements:

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 5+ Years.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree

Job Competencies:

• Strong knowledge of financial products/services, including lending and cash.
• Detail oriented.
• Client-focused.
• Team Player.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.