Senior Product Manager, SMB Compliance

LegalZoom Product Manager

LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we've helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents. As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we're working to make a positive impact on the world.

In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our product teams are centered around Austin, LA Metro, and SF Bay Area offices to allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more. This position is a remote role though must be located in the LA Metropolitan or Austin Area for collaboration opportunities.

This role is focused on the compliance of small businesses. Our customers are signing up for a recurring service to keep them compliant with their businesses and nonprofits and your goal is to deliver on that promise. These are subscriptions that customers purchase when starting or running their business. Your role will be to expand the current offerings of the products we have, deliver more for the current customers, and understand the key compliance moments so LegalZoom and partner products are relevant and timely to those customer needs.

The goals for this role will be focused on retention, with meaningful engagement as a leading indicator as well as new acquisition by expanding what the product can do. This is a high growth area of the LegalZoom business and we need a cross functional leader to rally the team, be data driven and deeply grounded in the customer problem.

You will :

• Take a hands-on approach to leadership of your projects. You'll own planning and end-to-end execution of features / programs, working with cross functional partners. You'll define the roadmap and inspire the team to execute.
• Focus on improving customer satisfaction, and by doing so, you'll also enable a long-term relationship with LegalZoom beyond the point of formation.
• Be intimately connected with, and a champion for, our customers.
• Possess a learn fast, fail fast mindset identify, then focus on the key opportunities. You'll understand risk, and recognize when to ship fast and iterate from there.
• Leverage data and insights to drive quality customer experiences and business outcomes.
• Understand your funnel and be able to diagnose problems and lead brainstorming sessions for solutions

You have :

LegalZoom is a remote-first company and the national range for this role is ($125,200-$166,900). Actual compensation offered will depend on several factors including but not limited to : geographic location, work experience, education, skill level, and / or other business and organizational needs. In addition, an annual bonus, incentive bonus and / or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.