Customer Success Manager

Customer Success Manager

Amper is an early-stage, VC-backed SaaS technology company on a mission to modernize manufacturing from the ground up. Our platform is designed to transform legacy shop-floor complexity into actionable intelligence that empowers teams across the plant to run operations on reality, and help manufacturers reduce costs, increase visibility, and drive efficiency.

We are growing fast, with ambitious goals, and we're looking for an experienced Customer Success Manager to play a critical role in helping our customers realize the full value of Amper while driving retention, expansion, and customer satisfaction.

About the Role

As a Customer Success Manager at Amper, you will be the key point of contact for our customers. Your primary focus will be ensuring customers achieve measurable outcomes with Amper, driving adoption and long-term retention. You'll develop trusted relationships with both executive stakeholders and tactical teams within our customers' organizations, acting as a strategic partner and advocate.

You'll also collaborate closely with Sales, Product, and other internal teams to help customers scale their success, whether that's through expansion at their current site, multi-site rollouts, or surfacing valuable feedback to continuously improve our product and processes.

This role is critical to Amper's growth, as you'll own key metrics such as churn, gross retention rate (GRR), same-site expansion, and generating Customer Success Qualified Leads (CSQLs) for multi-site expansion opportunities.

This is a remote-friendly role that can be based anywhere in the US.

Key Responsibilities

Customer Success Strategy & Relationship Building :

• Serve as the main point of contact for assigned customers, ensuring alignment on goals and success criteria at both executive and tactical levels.
• Develop a deep understanding of customers' business needs, challenges, and Amper's role in driving measurable outcomes.
• Build and maintain long-term, trusted relationships with key stakeholders, including executive sponsors, operations leaders, and shop-floor teams.

Time to Value & Adoption :

Retention & Expansion :

Cross-Functional Collaboration :

Advocacy & Feedback :

What We're Looking For

We're looking for a Customer Success Manager who knows how to make SaaS work in the real world of manufacturing. You should bring a strong mix of hands-on experience, customer obsession, and the ability to partner cross-functionally to deliver outcomes that matter.

Direct Experience :

Core Skills :

Mindset & Work Style :

Why Join Amper?

Compensation & Benefits :

The range of annual base salary for full-time employees for this position is $90,000-120,000 per year, with annual incentive potential of $15,000-35,000 at plan. Please note that pay offered will vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), unlimited paid time off, and early-stage stock option equity.