Client Service Representative

Avalon Document Services • Buffalo, NY, US

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Job Description

Avalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we’re way more than just legal copy pros. Our team of 200 – located across the U.S. in eight offices in six states – includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings!

Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you’re a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now!

Job Summary :

Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR’s have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion.

Schedule :

Monday - Friday, 8 : 00 am - 4 : 00 pm

Job Responsibilities :

Greet walk in clients, visitors, and guests that enter our secure facility.

Screen and direct necessary client emails and calls to appropriate Avalon team members.

Respond and manage client communications through email, Microsoft Team calls, and online submissions.

Consult and ask fundamental questions to collect project details and instructions for production.

Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions.

Final check the completion of all client projects before being picked up, shipped, or delivered.

Review final project instructions and submittal of invoice to client.

Will be required to pickup or deliver a client project, utilizing the provided company vehicle.

Skills and Abilities :

Demonstrates proficient time management and problem-solving skills.

Communicates information clearly and efficiently to both clients and team members (both written and verbally).

Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers.

Detail-oriented and process-driven when adhering to standard operating principles.

Positive attitude and able to overcome challenging and fast-paced obstacles.

Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc.

Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred.

Participate in continuing education and professional development programs.

Education and Experience :

Minimum of a high school diploma, associate’s degree in business or related field preferred

2 years of proven experience as a customer service rep, sales / admin assistant.

Physical Requirements :

Standing for long periods of time

Making and receiving phone calls.

Must be able to lift 50 pounds at times.

Driving a motor vehicle

So, are you ready to click that button and take the next step in your career? We hope so!

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Client Service Representative • Buffalo, NY, US

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