Help Desk Support Specialist

Vitra Health is hiring, and we believe that our team is the key to our success. That is why we are looking for an IT Administrator to join our team. This position will be 100% on site based out of Braintree, MA. If you're a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today!

VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers.

The Help Desk Support Specialist is responsible for the delivery of customer support services for Vitra's Information Technology (IT) including equipment deployment and maintenance, ticket tracking, troubleshooting, user assistance, training and Help Desk support.

Essential Functions :

Full desktop support, diagnosing and resolving issues in response to customer reported incidents.

Planning and analysis of work processes.

Ensures all Help Desk tickets are entered, and customer service follow-up are completed

Identifies and reports trends and patterns of issues.

Provides leadership feedback on process improvement initiatives with a customer service approach.

Participates in employee training and onboarding.

Provides technical guidance and support to IT team members and other departments, resolving complex technical issues.

Implements and maintain security measures to protect the organization's data, including firewalls, intrusion detection systems, and access controls.

Develop and maintain backup and recovery procedures to safeguard data integrity and ensure business continuity in case of system failures.

Create and update technical documentation and procedures related to system management and operations.

Manage user accounts and permissions, ensuring compliance with security policies and best practices.

Participate in project planning and implementation, collaborating with other departments to meet organizational goals.

Offer technical support to company staff and troubleshoot computer problems.

Customer service centered and responsiveness approach to IT service delivery.

Serve as a liaison between Functional department leaders & IT Service Desk team.

Leverage clinical knowledge and work with Leadership to anticipate roadblocks and develop IT solutions as needed.

Assist with IMAC services (Install, Move, Add, Change).

Track and Maintain stock levels at our main sites.

Foster culture of customer service and commitment to quality care.

Foster culture of customer service and commitment to quality care.

Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.

Show genuine interest and compassion for the communities we serve.

Other duties as assigned.

Education, Experience and Licensure Requirements :

Bachelor's degree is required.

At least 3-4 years of experience in systems administration, network management, and IT support is preferred.

Progressive Healthcare experience preferred.

Strong analytical and troubleshooting skills to resolve technical issues efficiently.

Excellent verbal and written communication skills to interact with team members and other departments effectively.

Ability to multitask, learn new skills, and adapt to change.

Demonstrated ability to work independently, and willingness to work in the field if needed.

Ability to withstand varying job pressures, organize / prioritize related job tasks, and excellent attention to detail.

Physical and Environmental Demands :

Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.

Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits :

Health Insurance with a 75% employer contribution!

Dental and Vision Benefits.

Supplemental Benefits including Life, Accident, Critical Illness and Disability Insurance.

401K with a company match.

Generous Paid-Time-Off.

Competitive pay rate.

Supportive team structure and company culture with a focus on work / life balance.

Wellness Benefits.

Tuition Reimbursement.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply Now!

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